In today’s dynamic business environment, fostering an atmosphere of psychological safety within teams has emerged as a cornerstone for enhancing performance. As a seasoned leadership professional with a Master in Organisational Psychology, I have witnessed multiple times that psychological safety
According to one of the world’s biggest survey companies, Gallup, this is the new normal. And if that doesn’t convince you, rest assured that Gartner HR and KPMG back the statement up.
During this pandemic leadership skills, particularly our ability to handle change and communication, has proven crucial. To many, such unprecedented changes incite disruption, fear, and a high need for communication.
From my experience, these are three areas I see as an opportunity for companies to create a stronger workforce and a better ‘new normal’.
Many people think that soldiers are order takers and givers who blindly follow. On the contrary. They know when to challenge and discuss the task, and when to act and follow.
Never ever have customers had more options to choose from in both the physical and online space. Patience for poor service is decreasing, and demands in terms of service and experiences are increasing. Please remember, customer journeys happen just as much online as offline. If you are not up to date with what your customers are experiencing there is a good chance you could be in trouble.
An international manufacturer of luxury goods was moving most of its production to Asia. They needed help to educate the employees at the new site, re-educate current employees in the country to new roles and help the employees leaving the company into a new work life.
A national company who is part of an international optician chain wanted to attract and keep both customers and employees and become the employer of choice in the category. The end goal was to improve the overall customer experiences and increase sales.
Several companies including The Body Shop, Peugeot and Toys R Us within the retail industry expressed the need for better staff education and the ability to attract quality recruits. This they believed would improve their ability to compete on an international level.
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