According to one of the world’s biggest survey companies, Gallup, this is the new normal. And if that doesn’t convince you, rest assured that Gartner HR and KPMG back the statement up.

During this pandemic leadership skills, particularly our ability to handle change and communication, has proven crucial. To many, such unprecedented changes incite disruption, fear, and a high need for communication. 

From my experience, these are three areas I see as an opportunity for companies to create a stronger workforce and a better ‘new normal’.

Have you considered how your innovation story can increase bottom-line revenue? Consider why should a consumer buy your locally made product knowing that it may cost them more?

Remote working has become the new normal. But how sustainable is running a remote workforce, really? Real success comes when you take a blended approach to your workforce by working in-house, and remotely.

Many people think that soldiers are order takers and givers who blindly follow. On the contrary. They know when to challenge and discuss the task, and when to act and follow.

Never ever have customers had more options to choose from in both the physical and online space. Patience for poor service is decreasing, and demands in terms of service and experiences are increasing. Please remember, customer journeys happen just as much online as offline. If you are not up to date with what your customers are experiencing there is a good chance you could be in trouble.